SHIPPING

SHIPPING POLICIES

LOCAL PICKUP 

Use the code "localpickup" at checkout which will remove your shipping charges and let us know you will be collecting your purchase instore.

You will be sent a notification to let you know your order is ready to collect

PRE ORDERS

When purchasing a product on pre order please be aware if you purchase any other items along with your pre order product we will ship these all together as the shipping cost only covers one shipment. 

WHERE WE HAVE AN INFLUX IN ORDERS DUE TO PRODUCT RELEASES AND RESTOCKS THERE MAY BE A DELAY IN PROCESSING YOUR ORDERS. WE APOLOGISE FOR ANY INCONVENIENCE CAUSED BY THESE DELAYS BUIT APPRECIATE YOUR PATIENCE   

Unless otherwise stated on individual products, all website orders will be processed on the same day if placed before 9am weekdays or the next business day if placed after 9am.  Orders placed on Fridays, weekends or public holidays will be processed the next business day to avoid food items sitting in hot depots for extended periods of time.

NEW ZEALAND SHIPPING

All orders are shipped using Courier Post by overnight courier within the North Island, minimum 2 days for South Island please allow longer for rural deliveries.  Your tracking number will be emailed to you on your shipping confirmation email.  You can track your order HERE

- IF YOU UNSURE IF YOU HAVE A RURAL CLASSIFIED ADDRESS PLEASE CHECK YOUR ADDRESS CLASSIFICATION HERE http://www.addresscheck.co.nz/

Please reply to your order confirmation should you have any queries regarding your order.

AUSTRALIAN SHIPPING INTERNATIONAL AIR

Please allow 3-6 business working days for delivery. 

You can expect that your item will usually arrive at its destination within the timeframe specified for each service. Because New Zealand Post does not directly control all parts of the delivery chain, we can’t guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer.

International packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of New Zealand. We do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country. All charges are to be paid by the customer on delivery of the order. If you refuse to pay these charges, your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result of this occurrence. We do not have any control over these charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. 

Your tracking number will be emailed to you on your shipping confirmation email.  You can track your order HERE  or use your local Country post tracking service as this usually will have more detail.

Please reply to your order confirmation should you have any queries regarding your order.


REST OF WORLD STANDARD SHIPPING INTERNATIONAL AIR

Hong Kong, Japan, Korea - Republic of (South), Malaysia and Singapore, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States of America, Brazil, Mauritius, Mexico, Turkey

REST OF THE WORLD COURIER

Brunei Darussalam, Cambodia, Indonesia, Marshall Islands, Myanmar and Papua New Guinea, China - People's Republic of, Macau, Philippines, Taiwan, Thailand and Vietnam, Bulgaria, Cyprus, Estonia, Iceland, Latvia, Lithuania, Luxembourg, Malta and Serbia, Argentina, Bahamas, Barbados, Bermuda, Cayman Islands, Chile, Cuba, Ethiopia, Guyana, India, Iran, Israel, Jamaica, Jordan, Kenya, Malawi, Maldives, Mauritius, Morocco, Netherlands Antilles, Paraguay, Peru, Qatar, Saudi Arabia, Sri Lanka, Trinidad and Tobago, Ukraine, United Arab Emirates and Yemen, American Samoa, Fiji, French Polynesia, Kiribati, New Caledonia, Niue and Solomon Islands, Cook Islands, Samoa, Tonga and Vanuatu, 

Please allow 6-10 business working days for delivery.

You can expect that your item will usually arrive at its destination within the timeframe specified for each service. Because New Zealand Post does not directly control all parts of the delivery chain, we can’t guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer.

International packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of New Zealand. We do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country. All charges are to be paid by the customer on delivery of the order. If you refuse to pay these charges, your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result of this occurrence. We do not have any control over these charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.

Your tracking number will be emailed to you on your shipping confirmation email.  You can track your order HERE or use your local Country post tracking service as this usually will have more detail.

Please reply to your order confirmation should you have any queries regarding your order

TRACKING

Your tracking number will be emailed to you on your shipping confirmation email.  This tracking number is universal, you can track your order HERE or use your tracking number on your local Country post tracking service as this usually will have more detail.

E.g. Australia please use AUPOST, United States please use USPS 

If you are unsure of your local postal service please google "local postal service in _____________ (enter your country here).

Please reply to your order confirmation should you have any queries regarding your order

PICK UP

You are welcome to collect your order from our Auckland cafe, you will receive an email notification letting you know when your order is ready to collect.  Visit our contact page for the address and store hours.

DAMAGES

Magnolia Kitchen takes all care in packaging your order and all orders are clearly labeled as fragile perishable goods.  Once your order leaves our store Magnolia Kitchen can not take responsibility for items damaged in transit.  For items damaged in transit please visit contact Courier Post or your local postal service responsible for your delivery.

INCORRECT OR LOST DELIVERIES

Please be very careful when entering your address, if your package is delivered to the wrong address or returned to Magnolia Kitchen because of incorrect spelling or information Magnolia Kitchen takes no responsibility for the recovery or replacement of your item.

If your package is returned to Magnolia Kitchen we will happily resend this at the customers cost.

If your item is incorrectly delivered to the wrong address through no fault of the customer Magnolia Kitchen will work with you and the local postal service to rectify the issue. Please be aware that Magnolia Kitchen will only replace your package if it is found to be a fault with our systems. Please understand that we do our utmost to ensure that your package is correctly addressed and labeled for safe delivery however we can not control the local postal service in your area and can not be held accountable for issues that may arise once the parcel is with the courier/local postal service.

If you have not received your package and the tracking says your item has been delivered please contact your local postal service in your area/country to discuss a resolution or gain information.

Magnolia Kitchen can not pursue this on your behalf due to postal privacy laws and will not be held responsible for the replacement of packages marked delivered.

 

ALLERGIES

You may see some of our delicious treats are advertised/listed as “gluten free” “vegan” “dairy free” or "egg free".  Please be aware that while these products are free from the allergen specified, they have been produced in our kitchen which is also used to produce products containing these allergens.  All of our allergen free products are produced using equipment that has been thoroughly cleaned prior to production however may contain traces of allergens.