MAGNOLIA KITCHEN WILL BE CLOSED FROM 25TH DECEMBER 2018 AND WILL RE OPEN ON MONDAY 7TH JANUARY 2019__THANK YOU TO EVERYONE WHO HAS CONTINUED TO SUPPORT OUR JOURNEY FOR 2018 AND WE LOOK FORWARD TO A HUGE 2019__HAPPY HOLIDAYS AND STAY SAFE__Please see shipping info Christmas delivery details__Weddings are now fully booked DEC 2018 - FEB 2019 Limited spaces are available MAR 2019__All other enquiries PLEASE use forms below

SHIPPING


SHIPPING POLICIES

**CHRISTMAS**

Sending Internationally

 

Australia

South Pacific, Asia, North America, UK and Europe

Rest of world

International Air

Wednesday 5 December

Monday 3 December

Friday 30 November

International Courier

Wednesday 12 December

Monday 10 December

Friday 7 December

 

Sending Nationally (NZ Only)

Final day for shipping Thursday 20th December 2018 - Orders MUST be placed prior to 12pm.

All orders received after 12pm Thursday 20th December 2018 will be shipped from the 7th January when we return from holiday.

PLEASE BE AWARE THAT DURING DECEMBER SHIPPING TIMES MAY VARY FROM WHAT IS STATED BELOW DUE TO HIGH VOLUME, THIS IS OUT OF OUR CONTOL AND WE MAKE NO GUARANTEE'S THAT ORDERS PLACED WILL ARRIVE PRIOR TO CHRISTMAS.

All orders ship from our Auckland based Sweet Cafe. 

Unless otherwise stated on individual products, all website orders will be processed on the same day if placed before 2pm weekdays or the next business day if placed after 2pm.  Orders placed on Fridays, weekends or public holidays will be processed the next business day.

NEW ZEALAND SHIPPING

All orders are shipped using Courier Post by overnight courier, please allow longer for rural deliveries.  Your tracking number will be emailed to you on your shipping confirmation email.  You can track your order HERE

- IF YOU UNSURE IF YOU HAVE A RURAL CLASSIFIED ADDRESS PLEASE CHECK YOUR ADDRESS CLASSIFICATION HERE http://www.addresscheck.co.nz/

Please reply to your order confirmation should you have any queries regarding your order.

AUSTRALIAN SHIPPING INTERNATIONAL AIR

Please allow 3-6 business working days for delivery. 

You can expect that your item will usually arrive at its destination within the timeframe specified for each service. Because New Zealand Post does not directly control all parts of the delivery chain, we can’t guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer.

International packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of New Zealand. We do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country. All charges are to be paid by the customer on delivery of the order. If you refuse to pay these charges, your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result of this occurrence. We do not have any control over these charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. 

Your tracking number will be emailed to you on your shipping confirmation email.  You can track your order HERE  or use your local Country post tracking service as this usually will have more detail.

Please reply to your order confirmation should you have any queries regarding your order.


REST OF WORLD STANDARD SHIPPING INTERNATIONAL AIR

Hong Kong, Japan, Korea - Republic of (South), Malaysia and Singapore, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States of America, Brazil, Mauritius, Mexico, Turkey

REST OF THE WORLD COURIER

Brunei Darussalam, Cambodia, Indonesia, Marshall Islands, Myanmar and Papua New Guinea, China - People's Republic of, Macau, Philippines, Taiwan, Thailand and Vietnam, Bulgaria, Cyprus, Estonia, Iceland, Latvia, Lithuania, Luxembourg, Malta and Serbia, Argentina, Bahamas, Barbados, Bermuda, Cayman Islands, Chile, Cuba, Ethiopia, Guyana, India, Iran, Israel, Jamaica, Jordan, Kenya, Malawi, Maldives, Mauritius, Morocco, Netherlands Antilles, Paraguay, Peru, Qatar, Saudi Arabia, Sri Lanka, Trinidad and Tobago, Ukraine, United Arab Emirates and Yemen, American Samoa, Fiji, French Polynesia, Kiribati, New Caledonia, Niue and Solomon Islands, Cook Islands, Samoa, Tonga and Vanuatu, 

Please allow 6-10 business working days for delivery.

You can expect that your item will usually arrive at its destination within the timeframe specified for each service. Because New Zealand Post does not directly control all parts of the delivery chain, we can’t guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer.

International packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of New Zealand. We do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country. All charges are to be paid by the customer on delivery of the order. If you refuse to pay these charges, your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result of this occurrence. We do not have any control over these charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.

Your tracking number will be emailed to you on your shipping confirmation email.  You can track your order HERE or use your local Country post tracking service as this usually will have more detail.

Please reply to your order confirmation should you have any queries regarding your order

PICK UP

You are welcome to collect your order from our Auckland cafe, you will receive an email notification letting you know when your order is ready to collect.  Visit our contact page for the address and store hours.

DAMAGES

Magnolia Kitchen takes all care in packaging your order and all orders are clearly labeled as fragile perishable goods.  Once your order leaves our store Magnolia Kitchen can not take responsibility for items damaged in transit.  For items damaged in transit please visit contact Courier Post or your local postal service responsible for your delivery.

ALLERGIES

You may see some of our delicious treats are advertised/listed as “gluten free” “vegan” “dairy free” or "egg free".  Please be aware that while these products are free from the allergen specified, they have been produced in our kitchen which is also used to produce products containing these allergens.  All of our allergen free products are produced using equipment that has been thoroughly cleaned prior to production however may contain traces of allergens.